Chat and Email Services


Chat & Email Services

Chat & Email is one of the most favorite engagement services among businesses and customers. ThinqMagic is an expert with live chat services, live chat support programs and email services. ThinqMagic offers live chat and email services 24/7/365 through its dedicated support and services team.

Understanding your website visitors statistics, chat and email solution are configured and installed so that it monitors web site visitors page views, identifying hot prospects, engaging prospects with targeted offers, and converting hot prospects into customers. When your company partners with usm they can be rest assured that their online sales and service goals will be met and even exceeded right from the start. Through its Live Chat and Email Services, ThinqMagic has proven results and benefitted many in customer acquisition, lead generation, sales and customer service.


  • Marketing Services
  • Complaint registration and its resolutions
  • Technical problem resolution
  • Live customer support
  • 24x7 online support
  • Customer guidance in collecting data
  • Product Inquiries
  • Order Taking & Fulfillment
  • Query resolution
  • Troubleshooting for services and products
  • Payment Inquiries and documentation
  • Product or Service information requests
  • Benefits of Outsourcing Chat & Email services to ThinqMagic

  • Closing deals have become possible through live chat. Customers can discuss every aspect of the business through this system when compared with the phone calls that are much more expensive
  • E-commerce sales can close with ease by providing assistance to the customers for identifying the contents that are present in the shopping cart
  • Obtaining real-time information about the online traffic and the path of navigation is possible with online chat support
  • When you provide answers to the queries of the people, enhancing customer loyalty becomes effective with live chat support system
  • Instant sales and cross-selling of products can be encouraged with this system
  • For online visitors, real-time help with page pushing abilities can be brought into effect with live chat support
  • It heightens the reason why you need to connect with customers
  • It produces a personalized connection with customers
  • It provides instant help thus helping in retaining customers
  • It is more cost-effective than voice channels or hiring call center agents to take inbound calls
  • Get A Quote