ThinqMagic

Inbound BPO Services

ThinqMagic-Inbound
ThinqMagic-Inbound

Inbound BPO Services

We strive to provide, customers with consistent and engaging brand experiences. Our Inbound Solutions and Services have the capability to effectively manage customer interactions. As your friend & advisor we help you deliver remarkable results across multiple inbound engagement channels. ThinqMagic is effective in Real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring better customer relationships. ThinqMagic Inbound BPO services can help you acheive,

  • Drastically reduce operational and infrastructural costs
  • Achieve higher service quality with dedicated and experienced resources
  • Benefit from an increase in customer satisfaction
  • Maximize revenue and productivity by quickly resolving customer queries
  • Easily expand your network and leverage on state-of-the-art infrastructure and technology of your vendor
  • Services:

  • Customer Service
  • Charge back handling services
  • Help Desk Solutions
  • Inbound Sales
  • Technical Support
  • Toll Free Response / Toll Free Services
  • Subscription services
  • Ticketing sales subscription services
  • Medical Answering Services
  • IVR Services
  • Dealer Locaters and Referral Services
  • Product recall management
  • Why Choose us Over Other Service Providers?

    1.Professional Call Center Agents:

    Our inbound call center agents have the required experience, skills, knowledge and technical know-how to handle any type of inbound customer support service and technical support.

    2.Advanced Capabilities:

    We have advanced reporting and market testing abilities that provide you the needed edge in the domain. Our improved market coverage, quick responses to market conditions, expertise in account management and remote call monitoring features set us above other customer support vendors.

    3.Rich Experience:

    At ThinqMagic, we have gained vast experience in addressing diverse inbound customer support needs of companies across various business verticals that helps us successfully handle almost all possible on-call scenarios.

    4.24/7 Support:

    We can provide your company with 24/7 inbound call center services throughout the year, so you can always be sure that your customers' calls will be answered even on weekends and holidays.

    5.Sophisticated Technology:

    ThinqMagic is equipped with the latest data and voice communication systems, supported by a dedicated internet connection, so that we can provide quick and reliable services on a 24/7 basis.

    6.High Quality Services:

    We follow a stringent quality assurance (QA) process to ensure unmatched quality in our operations.

    7.Assured Customer Satisfaction:

    With our specially trained inbound support agents managing your customer relationships and answering queries on the very first ring, you can be sure of complete customer satisfaction, increased customer loyalty and better customer retention.

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